Frequently Asked Questions

Peptides are short chains of amino acids, the building blocks of proteins naturally found in the human body. They act as biological messengers, signalling cells to perform specific functions such as tissue repair, hormone release, fat metabolism, cognitive enhancement and much more. Think of them as precise instructions your body already understands.

All products in the STRIATA catalogue are research-grade compounds intended for research purposes only. Peptides are generally well-tolerated in research settings, but individual responses can vary. As with any compound, there is potential for side effects depending on the peptide, dosage and the individual. We always recommend consulting a qualified medical professional before beginning any peptide protocol.

Side effects vary significantly depending on the specific peptide and individual. Commonly reported effects in research settings include mild injection site reactions, temporary water retention, changes in appetite, headaches or fatigue (most of which are transient). More potent compounds such as GH secretagogues or GLP-1 agonists may have more pronounced effects. We strongly recommend consulting a medical professional and thoroughly researching any compound before use.

Yes. Every product in the STRIATA catalogue meets a minimum 99% purity standard and is independently verified through third-party laboratory testing. If you would like to see a Certificate of Analysis for any product, simply ask us on WhatsApp and we will send it to you promptly.

All STRIATA products are sold strictly for research purposes only and are not intended for human or veterinary use. They are not approved by SAHPRA or any other regulatory authority for human consumption. By purchasing from STRIATA you agree to use all products in accordance with applicable research regulations.

We can offer general guidance on the compounds we stock and point you toward relevant research. However, we are not medical professionals and cannot provide personalised medical advice or prescribe protocols. We strongly recommend consulting a qualified healthcare provider for anything protocol-specific. That said, feel free to chat to us on WhatsApp and we are happy to assist where we can.

Simply chat to us on WhatsApp with the products you are interested in. Our team will confirm availability, provide pricing and guide you through the process. It really is that simple.

We accept Electronic Funds Transfer (EFT) and cryptocurrency. Payment details will be provided once your order is confirmed via WhatsApp.

For standard in-stock orders, full payment is required upfront before dispatch. For large specialised orders that require sourcing, we require a 50% deposit upfront with the remainder due upon delivery.

Orders of 10 or more vials of specialised compounds that we do not keep in regular stock are classified as large orders. These typically have a lead time of 10 to 15 business days. Our team will confirm this with you when you enquire.

Our retail pricing is displayed directly on each product in the catalogue. Simply browse by category, select your preferred concentration and you will see the price before you order. For bulk pricing or custom quotations, message us on WhatsApp.

Absolutely. We supply dozens of businesses across South Africa including clinics, wellness centres and health retailers. Chat to us on WhatsApp to discuss bulk pricing and ongoing supply arrangements tailored to your business needs.

Yes, we deliver to all provinces across South Africa. Delivery fees are confirmed upon order placement based on your location and order size.

Standard delivery via Courier Guy typically takes 2 to 3 business days. We also offer overnight shipping for faster delivery. Same-day delivery is available for orders placed before 11am, depending on your location. Chat to us on WhatsApp to confirm availability in your area.

Yes. All orders are packaged discreetly with no branding or product descriptions visible on the outside of the packaging. Your privacy is important to us.

All peptides are carefully packaged to maintain integrity during transit. Lyophilised (freeze-dried) peptides are stable at room temperature for short periods, but we recommend refrigerating them upon receipt for optimal shelf life. All stored peptides maintain a shelf life of up to 2 years when stored correctly.

Yes. Once your order has been dispatched you will receive a tracking number via WhatsApp so you can monitor your delivery in real time.

Lyophilised (freeze-dried) peptides should be stored in a cool, dry place away from direct sunlight. Once reconstituted, peptides should be refrigerated at 2°C to 8°C and used within the recommended timeframe. Do not freeze reconstituted peptides.

Lyophilised peptides are reconstituted by adding bacteriostatic water or acetic acid solution to the vial. The specific reconstitution solution depends on the peptide. We stock both bacteriostatic water and acetic acid 0.6%. Chat to us on WhatsApp and we will advise on the correct solution for your specific compound.

All STRIATA peptides maintain a shelf life of up to 2 years when stored correctly in their lyophilised form. Once reconstituted, shelf life reduces significantly and varies by compound.

Yes. We stock bacteriostatic water (3ml and 10ml vials) and acetic acid 0.6% solution for reconstitution. We also include a free 10-vial kit of 3ml bacteriostatic water with every bulk order of 10 or more vials. Ask us about adding supplies to your order.

Due to the nature of our products (research-grade biological compounds with strict storage and handling requirements), we are unable to accept returns or offer refunds once an order has been dispatched. We encourage you to review your order carefully before confirming.

If your order arrives damaged or you receive an incorrect product, please contact us immediately on WhatsApp with photos of the packaging and product. We will investigate and resolve the issue as quickly as possible.

In the rare event that your order is lost in transit, please contact us and we will follow up with the courier on your behalf. We will work to resolve the situation as fairly and quickly as possible.